OKR Daily Card

Improve customer retention

“Make people want to come back.”

Key deliverables

Launch the revamped loyalty programmedue Mon, 20 Jul

Ship personalised re-engagement email flowdue Sat, 15 Aug · overdue

Daily actions

Reviewed a churn/retention metric and noted anything unusual

Talked to a customer-facing team about friction points

Reviewed a churn/retention metric and noted anything unusual

Talked to a customer-facing team about friction points

Key results / targets

Reduce 90-day churn from 18% to 12%
Loyalty programme reaches 25% of active users
NPS improves from 32 to 40

Today’s notes

Nothing logged yet today.

Scale platform performance

“Fast enough that nobody notices.”

Key deliverables

Migrate checkout service to the new autoscaling infrastructuredue Sat, 1 Aug · overdue

Complete load testing for Black Friday readinessdue Tue, 15 Sep

Daily actions

Checked p95 latency and error-rate dashboards

Reviewed or actioned an item on the performance backlog

Checked p95 latency and error-rate dashboards

Reviewed or actioned an item on the performance backlog

Key results / targets

p95 checkout latency under 400ms at 3x current peak load
Zero P1 incidents caused by capacity during the quarter
Infra cost per order down 10%

Today’s notes

Checked p95 latency and error-rate dashboardsp95 spiked briefly during the morning batch job, back to baseline by 10am.

Grow strategic partnerships

“Build the bridges before we need them.”

Key deliverables

Sign integration agreement with a logistics partnerdue Sun, 30 Aug · overdue

Deliver joint roadmap with the payments partnerdue Wed, 30 Sep

Daily actions

Followed up on an open partner conversation

Logged a partner risk or dependency before it became a blocker

Followed up on an open partner conversation

Logged a partner risk or dependency before it became a blocker

Key results / targets

2 new partner integrations live by quarter end
Partner-driven revenue reaches 8% of total
Zero missed partner commitments without prior notice

Today’s notes

Nothing logged yet today.

Strengthen team capability

“Grow the people, not just the roadmap.”

Key deliverables

Roll out updated onboarding programme for new engineersdue Fri, 31 Jul · overdue

Run a skills-gap review across the teamdue Tue, 1 Sep · overdue

Daily actions

Had a meaningful 1:1 or coaching conversation

Identified or acted on a skills/capacity gap proactively

Had a meaningful 1:1 or coaching conversation

Identified or acted on a skills/capacity gap proactively

Key results / targets

90%+ of new hires rated onboarding as effective
No unplanned attrition linked to unaddressed concerns
Every team member has a current development plan

Today’s notes

Nothing logged yet today.